Ten signs of a good measure
From HMCwiki
Below are ten signs of a good measure:
1. It measures what is important, not just what’s available.
- Measuring what has little meaning can be a great waste.
2. Adapts with the environment to measure reality.
- As the environment changes, it evolves to measure the process or problem intent accordingly.
3. It is representative of the population.
- It considers proportions and differences in location, shifts, weekends/weekday compositions to display the right information.
4. It drives decisions.
- It also disappears when it outlives its value.
5. It is valuable feedback at a useful frequency.
- Quarterly feedback can’t correct daily behavior. Learning cycle = cycle time to detect + cycle time to correct
6. It costs less to obtain than the benefit it maintains.
- Measurement for measurement sake is a waste.
7. Has good statistical inference.
- It considers variation instead of solely relying on averages.
8. It is strongly correlated with the effect it’s measuring.
- It is sensitive to important changes in the output it is measuring
9. It is given to all who can gain from it and excluded from those who can’t.
- Spam measures are in the way of real work.
10. It is the vital sign of a process or problem intent.
- Measures the quality or integrity of the service or output.
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