Forget statements

From HMCwiki

Here are ten forget statements that should be taken to heart. Before launching an implementation, see if implementation covers these.

1. Don’t Forget to include both departments effected both upstream and downstream from the change Think of implementation as lining up all the dominoes to fall where you want them to fall. Leaving out any department, up or downstream from your change, is courting disaster.
2. Don’t Forget to test aspects of the solution then adding it to the implementation. Minimize your variables. Validating what’s planned with staff. Test pieces of the solution on a ‘controlled’ basis. Whatever can be learned and adjusted before going LIVE, the better.
3. Don’t Forget to ask staff if the documentation and instructions are clear and comprehensiveIf you want to minimize variability, you have got to have clear, concise, comprehensive how-to instructions. If the ranks can’t understand it, it’s of little value.
4. Don’t Forget to perform baseline measures where feasible The legitimate of the case for change is defined by the ability to support it with statistically significant, representative data. Less than this is okay, but the proof of it begins to decay.
5. Don’t Forget to check with your power source (management). No management support and your change is in jeopardy. Implementing while assuming on management support (even pieces of it) is dangerous. Their comfort and commitment level with the solution and implementation is key.
6. Don’t Forget a transition (change) plan. What is the plan to handle staff and process ambiguity while the solution is breaking in? This is real ‘change’ management. Most success looks like failure in the middle. Can yours endure it?
7. Don’t Forget to allow for changes in the solution proposed. Being sold on your solution blocks opposing input from concerned staff from making it better. All strategies change at first contact. Be sure you encourage feedback and adjust quickly when appropriate.
8. Don’t Forget your Aim statement. The Aim is the original purpose of the team. A solution solving the wrong problem leaves you with the original problem.
9. Don’t Forget to bet on your staff. Staff will fight for what you fight for if they can share your vision of a shared need. Staff, properly equipped, well prepared and vision shared will do amazing things.
10. Don’t Forget what will sink you. So what did you forget?

If you would like to provide feedback or discuss the content of this article, please visit the discussion page. To be automatically notified by email of any changes or additions to the article or discussions about this article, please click here.